Heritage Hotel Customer Reviews Avg Rating :
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Guest Review: 1 Posted Date: 2012-04-23
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The hotel was wonderful and I would highly recommend it to others looking for a comfortable place to stay with great facilities in downtown Hanoi! The rooftop pool was amazing! The restaurants had delicious food, but were a bit pricey - there are plenty of local restaurants in the area if you are looking for something cheaper. It's about a 5 minute  walk to the Hoan Kiem Lake. And a 15 minute walk to the Old Quarter.
Guest Review: 2 Posted Date: 2012-04-19
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Jag kan varmt rekommendera Hilton Hanoi Opera. Läget är perfekt med en kort promenad till de gamla kvarteren, samtidigt som hotellet ligger i vad som verkar vara ett av de bättre områdena i stan. Servicen på hotellet var utmärkt och det var en positiv miljö/atmosfär. Rummet är som förväntat av ett hotell i den prisklassen, rent och prydligt och har  det man behöver. Skulle absolut boka detta hotell igen om jag åker till Hanoi. Ska tillägga att jag var där på en jobbresa. Kanske har man andra prioriteringar om man är i Hanoi som turist, men för mig passade det perfekt och hotellet var mycket bra.
Guest Review: 3 by Derek R of Melbourne,Australia Posted Date: 2012-03-13
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Book an Executive Room and as be treated treated as very special.Service and advise was first class,great toiletries,business facilities and not a bad breakfast.Located next to the Opera House made it a quiet and enjoyable stay.
Guest Review: 4 Posted Date: 2012-02-02
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Arraignment of car pickup from the airport needs improvement . Despite my reservation several weeks in advancement and full understanding that it is my last stop for my international flight to the USA, the staff refused to make car reservation without my credit card number. For security reasons, I refused to give my credit card number to anyone claiming  to work for the hotel and that any fee will be paid upon check-out. Every 5 star hotel in Vietnam was willing to do this for me except the Hilton. After much pushback, they finally agreed. If I had more time to spend in Hanoi and not risking losing my prepaid reservation, I would have gone to another hotel just to be less annoyed by this less than 5 Star hotel treatment. Once there the hotel is very nice.
Guest Review: 5 Posted Date: 2011-11-28
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Very very good hotel, near the old quarter. Close enough to walk to the old quarter and back (or take a taxi). My wife and I were on a cruise out of Haiphong (port near Hanoi) - the cruise used this hotel as the meet point, so it was very convienient.
Guest Review: 6 by s g of florida Posted Date: 2011-11-15
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the old quarter is a triangle. the hilton is at the relatively quiet and upscale corner. it is a 20-30 minute walk to the heart of the quarter and 45 minutes to the hcm museum. hotel is friendly and accomodating. food and ammenities are way over-priced.
Guest Review: 7 Posted Date: 2011-08-25
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We stayed at the Hilton Opera in Hanoi for three non-consecutive nights. We had a very good experience, the service was friendly and prompt, and the room was clean and comfortable. The gym was nice, with lots of machines to choose from. The location was good, just a short walk to the crazy part of the Old Quarter. Nice view of the Opera House, and we  even work up to Opera music one morning - delightful! I especially enjoyed the pain chocolate at the bakery in the morning - yummy! My only suggestion is that the rooms are tired looking, the decor is dated.
Guest Review: 8 by Janice L of Belgiu Posted Date: 2011-08-18
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This Hilton looks very grand on the outside but is a little old interior-wise as compared to many HIlton(s) around the world. However their standards and service are way up there. It was under a little renovation on the Executive Floor when we checked in but they went out their way to make sure we are all comfortable. The staff was helpful especially  in trying to find us places to eat and we had to look for a pharmacy so they directed to us quite a few. For two days we transferred in Hanoi, we are pretty satisfied staying here.
Guest Review: 9 Posted Date: 2011-07-04
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I stayed in the hotel for three knights. Everything was perfect, the hotel has a nice style, the staff is really friendly and the hotel rooms are very quiet. The breakfast buffet offers a wide range of international and local food. I really recommend the hotel to everybody planning a trip to Hanoi.
Guest Review: 10 Posted Date: 2011-05-03
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What you would expect from a Hilton. Comfortable stay.